TECHNICAL SUPPORT

 

Current System Status

Planned System Downtime




Webscan II will be down for maintenance and upgrades from 11:59PM EST 03/17/2010 (Wednesday night into Thursday Morning) until about 2:00AM EST 03/18/2010. Please plan accordingly. Thank you

 

 

Newly Added Websan Features

3/18/10 Change Log:

- Run individual compare options
- Fix to compare refresh
- Added FROM field in TTM Export
- Ability to Delete Users
- MTS Tape Audit Media Type in exported reports
- New Feature for Incoming/Outoing Past List Reporting
- Track Vault Movement tape Location update tool

 

Please first check our Frequently Asked Questions to make sure your question has not already been answered.

View our Frequently Asked Questions

 

 

 

Please click the image underneath to contact AES Online Support.

 

If the status is Online, you will be put in touch with a live AES technician.

 

If the status is Offline, you will be prompted to create a trouble ticket that will be answered as soon as possible.

 

image

 

 

 

To open a trouble ticket or check status of an open ticket, please click the link below.

Open New or Check Open Trouble Ticket

 

 

 To create a Trouble Ticket Account please click the link below.

Create Trouble Ticket Account